Patient Information
Here to Guide You, Every Step of the Way
We know a cancer diagnosis can feel overwhelming. This guide is here to help you and your family know what to expect and feel supported throughout your journey with us.
Welcome
You Are Not Alone
From your very first visit, our team is dedicated to making your experience as comfortable and stress-free as possible. We’ll explain everything clearly, answer your questions, and support you and your loved ones at every stage. Below you’ll find helpful information to prepare for your visit and understand what to expect.
Your First Visit
Preparing for Your Appointment
To help us provide the best possible care and make your first visit go smoothly, please bring the following with you:
- Your ID document or passport
- Your referral letter from your doctor (if you have one)
- Your medical aid card and details
- Any previous scans, reports, or test results
- A list of any medications you are currently taking
- A family member or friend for support, if you wish
What to Expect
Your Journey With Us
1
Consultation
You’ll meet with our specialist, who will review your history, discuss your concerns, and explain the next steps clearly and compassionately.
2
Screening & Diagnosis
If needed, we’ll carry out screening and diagnostic tests to understand your condition fully and accurately before planning treatment.
3
Treatment Plan
We’ll create a personalised treatment plan tailored to you, explaining every option so you can make informed decisions with confidence.
4
Treatment & Support
Throughout your treatment and recovery, our team provides ongoing care, monitoring, and emotional support for you and your family.
Medical Aid & Payment
Working With Your Medical Aid
As part of the ICON SA oncology network, we work with a range of medical aid schemes to help make your treatment as accessible and affordable as possible. Our team will gladly assist you in understanding your cover and managing the administrative side of your care.
If you have questions about medical aid, authorisations, or payment options, please don’t hesitate to contact us — we’re here to help guide you through the process.
Common Questions
Frequently Asked Questions
Do I need a referral to visit the centre?
A referral from your doctor is helpful and often required by medical aids, but if you have concerns and aren’t sure, please contact us and we’ll guide you on the best way forward.
How long will my appointment take?
Your first consultation is usually the longest, as we take time to understand your history and needs. We never rush our patients — your care and comfort come first.
Can I bring someone with me?
Absolutely. We encourage you to bring a family member or friend for support. Having someone with you can be a great comfort and help you remember the information discussed.
Will my treatment be covered by my medical aid?
Coverage varies by scheme and plan. As part of the ICON SA network, we’ll help you understand your cover and assist with authorisations wherever we can. Please contact us to discuss your specific situation.
What if I feel anxious or overwhelmed?
These feelings are completely natural. Our caring team is here to support you emotionally as well as medically, and we can help connect you with additional support resources whenever you need them.
Support for You and Your Family
A cancer journey affects not just the patient, but everyone who loves them. Our team is here to support you emotionally and practically — answering questions, easing worries, and walking beside you every step of the way. You never have to face this alone. If you or a loved one need support or simply someone to talk to, please reach out to us.
Still Have Questions?
Our team is always happy to help. Reach out to us with any questions about your visit, your care, or anything else — we’re here for you.